AfriKrown
AfriKrown is committed to transparency and fairness in every transaction. Please read this policy carefully before using our platform.
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AfriKrown offers three core services: Voting, Ticketing, and Kitties (group collections). Each has its own refund terms, summarized below.
Secure, transparent digital voting for events, awards, and competitions.
End-to-end ticket sales and management for events of any size.
Pooled fund collection for chamas, group savings, and community contributions.
Voting on AfriKrown is delivered at the point of participation. Once a vote is cast and recorded, the service has been provided in full and cannot be reversed.
If a technical error prevented your vote from being recorded correctly, contact AfriKrown support immediately so we can investigate. Technical faults are reviewed case-by-case and do not automatically qualify for a refund.
Ticket purchases made through AfriKrown are final. Once a ticket has been issued, the transaction is considered complete and is not eligible for a refund.
Kitties is AfriKrown's group contribution service, built for chamas, savings circles, welfare groups, and any collective pooling funds together.
Unlike voting and tickets, contributions made to a Kitty are eligible for a refund, subject to the process below.
Refund procedure for Kitties contributions:
Refunds for individual contributions must first be requested from the group's administrator, who oversees that kitty's rules.
Once the administrator approves the request, they authorize the disbursement through the AfriKrown platform.
AfriKrown processes approved refunds back to the contributor's original payment method within our standard processing timeframe.
If you believe a contribution was made in error or without authorization, report it to your group administrator and AfriKrown support immediately. We investigate all credible disputes.
Votes and tickets are non-refundable. Only Kitties contributions can be refunded.
For a Kitties refund, reach out to your group administrator first — they hold approval authority for that group.
For platform errors, fraud, or unauthorized transactions of any kind, contact AfriKrown support directly with your transaction reference and a description of the issue.
We review all valid requests and communicate a decision, then process any approved refund within the timeframe below.
Where a Kitties refund has been approved, AfriKrown aims to process the disbursement within 7 to 14 business days from the date of approval. Delays may occasionally occur due to mobile money providers, banks, or other payment intermediaries outside AfriKrown's control.
AfriKrown operates as a trusted platform connecting event creators, group administrators, and their audiences. Misusing this platform for fraudulent purposes — including misrepresenting an event, collecting votes or ticket sales for events never intended to be held, or misappropriating Kitties funds — constitutes fraud under applicable Kenyan law and will be prosecuted to the fullest extent available.
AfriKrown maintains detailed transaction records, identity verification data, and platform activity logs. In the event of suspected fraud, this information will be shared with relevant law enforcement authorities to support civil and criminal proceedings.
AfriKrown will not hesitate to pursue legal action — including civil suits for damages and recovery of funds — against any party found to have used this platform to defraud participants.
If you suspect you have been defrauded through our platform, contact us immediately using the details below. We will cooperate fully with investigations.
All users of AfriKrown — event creators, group administrators, voters, and ticket purchasers — are bound by our full Terms of Service and applicable Kenyan consumer protection and cyber-crime legislation.
For any questions, concerns, or formal refund requests related to this policy, please reach out to our team.
Available Monday – Friday, 8:00 AM – 6:00 PM EAT